Field management software can help you keep your business organized. You can use it to track employee vehicles, support driver safety, dispatch techs, schedule work, and much more. Keep reading to learn how the right field management software can advance your company’s success and help grow your business.
1. Make Timekeeping Simple
Using timesheets can be frustrating and inaccurate. The right software will automate the whole process and let you identify how much time is devoted to each part of an employee’s job. Are your techs spending more time fixing broken equipment, driving to clients, or spending time with customers?
Technicians are required to keep timesheets, but when they are done manually, they might forget to keep track or make calculation errors when they’re tired at the end of a long day. This means you might lose track of what areas of the workflow cost you the most time and money. An automated timekeeping system allows you to see where you can improve on business practices and make the most of working hours.
2. Solve Scheduling Problems
Field management software will help you plan your day and see where your techs are at all times. As your company grows bigger, it becomes harder to track jobs, customers, and where your techs are located. You don’t want customers to get forgotten, and field service software can help you keep track of scheduling and can even show you on a map where your technicians are located. Depending on the platform you might even be able to talk to your techs in real time so it’s easy to get in touch with them in case of a scheduling change.
Another benefit is that the right software can help your technicians get to a job site as quickly as possible, which increases the time spent in the field. Depending on what platform you use, it might even notify the customer if the technician is running late or early.
3. Keep Accounting Up-to-Date
Keeping track of payments on spreadsheets are outdated, time-consuming, and inaccurate. Because spreadsheets are updated by your employees, they are vulnerable to human error.
As your business grows, so do the chances for errors on spreadsheets. Field management software will keep track of all of your accounting for you so you don’t have to worry about errors in invoice creation, billing, mailing, and payment reminders. Everything can be automated for ease of use.
4. Enjoy Quick and Easy Access to Reports
For companies in food handling, pest control, or other chemical reporting, the ability to report is essential. If you fail to properly report on materials and chemicals, you can quickly face serious consequences, so it’s essential that you are able to do so quickly and accurately. In these fields you must report often, so automated reporting will save you time, too. The software can help you identify any issues and keep track of both un-filed and filed reports.
5. Improve Customer Relations
Customer satisfaction is a good indicator of whether your company will grow or stagnate. Problems with timekeeping, accounting, scheduling, and reporting can all impact customer satisfaction. If your customers are complaining about rushed jobs, billing errors, late arrivals, no-shows, or incomplete repairs, you have a problem with your workflow. Field management software can quickly and easily solve those problems. Techs will be on time, electronic scheduling will help you to manage workflow, and technicians can access past notes.
Some software even provides customers with a portal to quickly access payment history and invoices. Employees can easily access phone numbers, email, and customer information as well as files and notes attached to accounts. To improve customer satisfaction, an automated solution will work wonders for your business.